Cultivating Customer Loyalty: How to Navigate — and Nail — the Post-Purchase Retail Journey
Apr 11, 2024 6:00 PM - 8:30 PM MST
Stripe offers payment-processing software and application programming interfaces for e-commerce websites and mobile applications.
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Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive by providing an open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, Commerce connects the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Trusted by leading businesses like Coldwater Creek, Cole Haan, Harvey Nichols, King Arthur Baking Co., Mizuno, Perry Ellis, SportsShoes, and Uplift Desk, Commerce delivers the storefront control, optimized data, and AI-ready tools businesses need to grow, serve diverse buyers, and operate with confidence in an increasingly intelligent, multi-surface world.
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Assemble is a retail transformation consultancy with a proven track record of delivering consumer-centric strategies and profit-generating solutions through data excellence and a smart tech approach. Composed of industry-leading operators, engineers, and architects who specialize in every aspect (and challenge) of retail, Assemble tackles business strategy, design, technology-based problem-solving and beyond. From predictive science to profitable growth, they're helping a ton of leading brands take their businesses to the next level.
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Vice President of Customer Experience and Design at Assemble
Keith Karlick has more than 15 years of experience and success working in the eCommerce space, at a range of organizations from startups to Fortune 2 companies. As a former VP of Marketing & Growth, and an agency owner, Keith knows just how important an impactful consumer journey is for retailers. Which is why he's always served at the intersection of customer experience and driving growth through digital transformation. At ASMBL, Keith is in charge of crafting custom opportunities in order to help companies scale, through digital solutions. On a personal note, Keith is an avid skier and restauranter.
Senior Digital Strategist at BWG Connect
Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network.
Enterprise GTM Partner Leader
Senior Manager of Agency Partnerships, Americas at BigCommerce
Lauryn leads the agency partner program for BigCommerce, which is a leading enterprise SaaS eCommerce platform for DTC and B2B brands. She has nearly a decade of eCommerce experience helping brands grow revenue and reduce costs for advertising, marketplaces, and eCommerce.
Head of Global Partnerships at Feedonomics
Matt Dornfeld is the Head of Global Partnerships at Feedonomics, a subsidiary of BigCommerce and an enterprise that provides leading product feed management solutions for brands, retailers, and agencies. Feedonomics offers brands a robust platform to aggregate their product data and syndicate it to marketplaces, ads, and affiliate channels worldwide. Matt's role is pivotal in facilitating global business partnerships and helping brands scale their operations, resulting in win-win-win outcomes for clients, partners, and Feedonomics.
Vice President of Customer Experience and Design at Assemble
Keith Karlick has more than 15 years of experience and success working in the eCommerce space, at a range of organizations from startups to Fortune 2 companies. As a former VP of Marketing & Growth, and an agency owner, Keith knows just how important an impactful consumer journey is for retailers. Which is why he's always served at the intersection of customer experience and driving growth through digital transformation. At ASMBL, Keith is in charge of crafting custom opportunities in order to help companies scale, through digital solutions. On a personal note, Keith is an avid skier and restauranter.
Senior Digital Strategist at BWG Connect
Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network.
Enterprise GTM Partner Leader
Senior Manager of Agency Partnerships, Americas at BigCommerce
Lauryn leads the agency partner program for BigCommerce, which is a leading enterprise SaaS eCommerce platform for DTC and B2B brands. She has nearly a decade of eCommerce experience helping brands grow revenue and reduce costs for advertising, marketplaces, and eCommerce.
Head of Global Partnerships at Feedonomics
Matt Dornfeld is the Head of Global Partnerships at Feedonomics, a subsidiary of BigCommerce and an enterprise that provides leading product feed management solutions for brands, retailers, and agencies. Feedonomics offers brands a robust platform to aggregate their product data and syndicate it to marketplaces, ads, and affiliate channels worldwide. Matt's role is pivotal in facilitating global business partnerships and helping brands scale their operations, resulting in win-win-win outcomes for clients, partners, and Feedonomics.
