The Social Alignment Gap: Build Smarter Social Systems for Growth

Apr 1, 2026 1:30 PM2:30 PM EST

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Here's what we talked about

  • Reframe organic, paid, creator, and community efforts as connected contributors to growth
  • Identify where team structure and channel silos create gaps in performance
  • Learn why creative diversity matters as much as content volume
  • Understand how different social roles influence discovery, trust, and conversion
  • Build a more collaborative operating mindset without needing to completely restructure teams

Event Partners

Blue Wheel

Blue Wheel is an omni-channel marketing and operational partner delivering excellence in digital commerce -- from click to ship. As a new breed of omni-channel agency, Blue Wheel supports brands from marketplace management to performance advertising, and creative services. With over $1B in revenue managed for our clients, we help brands from click to ship, scaling brand sales across D2C, Amazon, Walmart, eBay, and retail.

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Guest Speakers

Nicole Reich LinkedIn

Chief Revenue Officer at Blue Wheel

Nicole Reich is the Chief Revenue Officer at Blue Wheel. She was the Co-founder and VP of Sales and Marketing at Retail Bloom, which merged with Blue Wheel to deliver end-to-end DTC, eCommerce, and marketplace solutions. Nicole strives to guide eCommerce success by working closely with manufacturers and partners and offering a full-service array of marketing solutions.

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network. 

Jon McGraw

Executive Partner, Brand Partnerships at Blue Wheel

In his role, he oversees multiple independent business units driving 360 digital strategy for the company’s diverse client portfolio. Having worked with Blue Wheel for nearly 10 years, Jon has held various roles, including Content Marketing Director, Director of Brand Engagement, and VP of Owned and Operated. 

Event Moderator

Nicole Reich LinkedIn

Chief Revenue Officer at Blue Wheel

Nicole Reich is the Chief Revenue Officer at Blue Wheel. She was the Co-founder and VP of Sales and Marketing at Retail Bloom, which merged with Blue Wheel to deliver end-to-end DTC, eCommerce, and marketplace solutions. Nicole strives to guide eCommerce success by working closely with manufacturers and partners and offering a full-service array of marketing solutions.

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network. 

Jon McGraw

Executive Partner, Brand Partnerships at Blue Wheel

In his role, he oversees multiple independent business units driving 360 digital strategy for the company’s diverse client portfolio. Having worked with Blue Wheel for nearly 10 years, Jon has held various roles, including Content Marketing Director, Director of Brand Engagement, and VP of Owned and Operated. 

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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