The AI era is redefining the customer-facing enterprise. As autonomous AI agents become trusted collaborators alongside human employees, leading brands are rethinking how they engage customers, orchestrate commerce, and empower their hybrid workforce. Join this executive discussion to explore the strategies, technologies, and intelligence that are transforming customer experience into a competitive advantage across retail, consumer goods, travel, and hospitality.

BWG Connect & Talkdesk invite you to join us for an interactive discussion over drinks and dinner with your peers! We'll explore the latest trends in the space and get your questions answered.

As always, there will be no sales pitches and dinner is complimentary.

Seating is limited, and RSVP is required.

• The rise of the hybrid workforce — How AI agents and human employees work together to deliver faster, more personalized customer experiences across service, sales, and operations.
• From customer conversations to business outcomes — How customer interactions can drive revenue, improve loyalty, and inform smarter business decisions—not just resolve support issues.
• Agentic AI-powered commerce orchestration — Learn how organizations are connecting customer engagement with commerce workflows to reduce friction, accelerate conversions, and simplify post-purchase experiences.
• The intelligence advantage — Explore how customer knowledge, product knowledge, and conversation intelligence enable AI to deliver more accurate recommendations, personalized experiences, and better decision-making.
• Preparing for the next generation of customer experience — Best practices for scaling AI responsibly while empowering employees, increasing operational efficiency, and maintaining human oversight where it matters most.