The Intelligent Hybrid Workforce: How AI Connects Customer Experience, Commerce, and Operations
Jul 30, 2026 6:00 PM - 8:30 PM CST
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA) — a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, manual workflows with coordinated AI agents that scale service, reduce costs, and deliver better outcomes across the enterprise.
Co-Founder & Managing Director at BWG Connect
Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.
Head of Industry Marketing at Talkdesk
Michael Klein is the Head of Retail, Travel & Hospitality Product Marketing at Talkdesk, where he leads go-to-market strategy for AI-powered customer experience solutions serving global brands. With 20 years of experience across enterprise technology focused on industries, Michael previously spent 14 years at Adobe, helping shape industry strategy for the Adobe Digital Experience Cloud. Before entering the technology industry, Michael held merchandising and marketing leadership roles with specialty retailers including Williams‑Sonoma, Louis Vuitton, Harry & David, and Wine.com. Recognized as a 2026 Top Retail Expert by Rethink Retail for the third consecutive year, he is a frequent speaker on the future of commerce, AI, and customer experience.
Co-Founder & Managing Director at BWG Connect
Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.
Head of Industry Marketing at Talkdesk
Michael Klein is the Head of Retail, Travel & Hospitality Product Marketing at Talkdesk, where he leads go-to-market strategy for AI-powered customer experience solutions serving global brands. With 20 years of experience across enterprise technology focused on industries, Michael previously spent 14 years at Adobe, helping shape industry strategy for the Adobe Digital Experience Cloud. Before entering the technology industry, Michael held merchandising and marketing leadership roles with specialty retailers including Williams‑Sonoma, Louis Vuitton, Harry & David, and Wine.com. Recognized as a 2026 Top Retail Expert by Rethink Retail for the third consecutive year, he is a frequent speaker on the future of commerce, AI, and customer experience.
