Retention as a Growth Lever for More Efficient & Predictable eCommerce Growth

May 6, 2026 1:30 PM2:30 PM EST

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Here's what we talked about

  • Why retention is becoming a critical driver of profitable growth alongside acquisition
  • Where brands are losing value across the customer journey, from first purchase to repeat behavior
  • What high-performing brands are doing differently to increase repeat purchase rate and customer value
  • How retention strategies can improve media efficiency across Amazon, DTC, and paid channels
  • A practical framework for connecting acquisition, lifecycle marketing, and customer experience into one growth system

Event Partners

Blue Wheel

Blue Wheel is an omni-channel marketing and operational partner delivering excellence in digital commerce -- from click to ship. As a new breed of omni-channel agency, Blue Wheel supports brands from marketplace management to performance advertising, and creative services. With over $1B in revenue managed for our clients, we help brands from click to ship, scaling brand sales across D2C, Amazon, Walmart, eBay, and retail.

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Guest Speaker

Aaron Conant LinkedIn

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Lisa Wendland LinkedIn

Head of Owned & Earned Media at Blue Wheel

Lisa Wendland, MBA is the Head of Owned & Earned Media at Blue Wheel, a company specializing in omni-channel marketing and operational support for digital commerce. She leads owned media teams in SEO, Organic Social, Community Management, and Lifecycle (Email/SMS), leveraging AI to optimize strategy, advertising, and personalization for retail brands. Her data-driven leadership drives engagement, retention, and conversions, contributing to Blue Wheel’s management of over $1B in client revenue across Amazon, Walmart, and D2C channels. By collaborating closely with paid and earned media teams, Lisa creates cohesive, innovative strategies that enhance client success and foster long-term loyalty in the retail marketing landscape.

Tayler Jaksim LinkedIn

Head of Brand Growth at Blue Wheel

Tayler Jaksim is the Head of Brand Growth at Blue Wheel, where she has built the digital advertising team from scratch. With 10 years of digital marketing experience, she started her career by running social media accounts for music festivals before working in media buying for agencies. Tayler has created successful omnichannel strategies in several industries, including automotive, B2B, health and wellness, beauty, and hospitality.

Event Moderator

Aaron Conant LinkedIn

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Lisa Wendland LinkedIn

Head of Owned & Earned Media at Blue Wheel

Lisa Wendland, MBA is the Head of Owned & Earned Media at Blue Wheel, a company specializing in omni-channel marketing and operational support for digital commerce. She leads owned media teams in SEO, Organic Social, Community Management, and Lifecycle (Email/SMS), leveraging AI to optimize strategy, advertising, and personalization for retail brands. Her data-driven leadership drives engagement, retention, and conversions, contributing to Blue Wheel’s management of over $1B in client revenue across Amazon, Walmart, and D2C channels. By collaborating closely with paid and earned media teams, Lisa creates cohesive, innovative strategies that enhance client success and foster long-term loyalty in the retail marketing landscape.

Tayler Jaksim LinkedIn

Head of Brand Growth at Blue Wheel

Tayler Jaksim is the Head of Brand Growth at Blue Wheel, where she has built the digital advertising team from scratch. With 10 years of digital marketing experience, she started her career by running social media accounts for music festivals before working in media buying for agencies. Tayler has created successful omnichannel strategies in several industries, including automotive, B2B, health and wellness, beauty, and hospitality.

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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