Harnessing AI to Transform Customer Engagement

Mar 18, 2025 1:30 PM - 2:30 PM EDT

Here's what we talked about

How to Create Personalization at Scale
- Customers expect tailored interactions, and AI enables businesses to provide this at scale without manual effort.
Cultivating a Seamless Omnichannel Experience
- AI can integrate across multiple platforms (e.g., websites, social media, messaging apps) to provide consistent and unified customer interactions.
Driving Proactive Engagement and Predictive Insights
- AI can anticipate customer needs and initiate conversations before they reach out (e.g., order updates, subscription renewals, or personalized offers).
Allowing AI to Continuously Learn and Improve
- This ensures that customer interactions become smarter and more efficient, driving long-term satisfaction.

Event Partners

indigitall

Indigitall is an AI-powered customer engagement platform that unifies outbound and inbound digital channels into a single solution. Their platform enables businesses to enhance customer acquisition, boost loyalty, optimize resources, and reduce churn through personalized messaging and seamless omnichannel experiences.

Connect with indigitall

Guest Speaker

Aaron Conant LinkedIn

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Josh Rice LinkedIn

Head of Marketing at indigitall

Josh Rice is a highly accomplished professional with over a decade of expertise in crafting and managing exceptional customer experiences and demand generation strategies. As the Head of Marketing at indigitall, he leads initiatives to develop AI-driven customer engagement solutions that captivate and retain customers through indigitall's cutting-edge omnichannel platform. With a proven track record, Josh excels in designing personalized and impactful customer engagement strategies, leveraging the power of AI to foster loyalty and drive sustainable business growth. His innovative approach and customer-centric mindset continue to set new standards in the industry.

Event Moderator

Aaron Conant LinkedIn

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Josh Rice LinkedIn

Head of Marketing at indigitall

Josh Rice is a highly accomplished professional with over a decade of expertise in crafting and managing exceptional customer experiences and demand generation strategies. As the Head of Marketing at indigitall, he leads initiatives to develop AI-driven customer engagement solutions that captivate and retain customers through indigitall's cutting-edge omnichannel platform. With a proven track record, Josh excels in designing personalized and impactful customer engagement strategies, leveraging the power of AI to foster loyalty and drive sustainable business growth. His innovative approach and customer-centric mindset continue to set new standards in the industry.

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What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.

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