From Siloed Insights to Shared Action: How to Master Unifying the Consumer Voice

Jun 12, 2025 1:30 PM2:30 PM EDT

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Event Description

Tired of chasing fragmented signals from reviews, care tickets, and social chatter? It’s time to stop acting on half the story. Join Yogi’s Chief Product Officer—formerly of Amazon and McKinsey—as she unveils a smarter, AI-powered approach to unifying consumer feedback across every channel. You’ll discover how today’s leading brands are transforming scattered insights into a single, trusted source of truth—fueling faster decisions, stronger alignment, and real consumer-led growth.

BWG Connect & Yogi invite you to participate in an interactive discussion with your peers.

As always, there will be no sales pitches and there is no cost to join.

Discussion Topics

  • Break Down Silos: Discover what each feedback source (product reviews, consumer care, social, and in-house research) uniquely offers—and where their blind spots lie.
  • Connect the Signals: Learn how unifying feedback channels unlocks a clearer, more accurate view of your consumers’ needs.
  • Understand Biases: Avoid missteps by understanding the inherent biases and limitations of isolated data streams.
  • Use AI to Scale: See how AI makes it possible to consolidate, analyze, and act on feedback in real time—across every product and channel.
  • Cross-Team Activation: Learn how insights can become a shared habit—not a siloed function—rallying marketing, insights, CX, and product around one consumer truth.

Event Partners

Yogi

Yogi is a product sentiment platform that enables brands to gain deeper visibility into customer feedback and voice-of-customer. We are the only tool that uses proprietary AI & NLP technology with reviews & ratings as the main data source. This enables faster and more granular analyses to uncover issues, opportunities, and trends. Brands like Tylenol, Colgate, and Nestlé use Yogi to increase conversion rates on PDPs, prioritize product improvements, and find opportunities for innovation.

Connect with Yogi

Guest Speaker

Aaron Conant LinkedIn

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Dr. Heike Schirmer LinkedIn

Chief Product Officer at Yogi

Dr. Heike Schirmer is a seasoned product leader with 15+ years at Amazon, Graphiq, and McKinsey, known for building AI-powered solutions at scale—including leading Alexa’s Knowledge Graph. Today, she’s spearheading the Unified Voice of Customer (UVOC) initiative at Yogi, helping consumer brands connect fragmented feedback into one powerful source of truth. Heike brings a rare combination of technical depth and product vision to the conversation, and she currently partners with leading brands ranging from Unilever to Nestlé to Microsoft to turn their consumer insights into strategic action.

Event Moderator

Aaron Conant LinkedIn

Co-Founder & Managing Director at BWG Connect

Aaron Conant is Co-Founder and Chief Digital Strategist at BWG Connect, a networking and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. Speaking 1x1 with over 1200 brands a year and hosting over 250 in-person and virtual events, he has a real time pulse on the newest trends, strategies and partners shaping growth in the digital space.

Dr. Heike Schirmer LinkedIn

Chief Product Officer at Yogi

Dr. Heike Schirmer is a seasoned product leader with 15+ years at Amazon, Graphiq, and McKinsey, known for building AI-powered solutions at scale—including leading Alexa’s Knowledge Graph. Today, she’s spearheading the Unified Voice of Customer (UVOC) initiative at Yogi, helping consumer brands connect fragmented feedback into one powerful source of truth. Heike brings a rare combination of technical depth and product vision to the conversation, and she currently partners with leading brands ranging from Unilever to Nestlé to Microsoft to turn their consumer insights into strategic action.

Interested in joining? Request an invitation below.

Please provide the information and we will be in touch!

Need help with something else?

Aaron Conant

Co-Founder & Managing Director at BWG Connect


BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution.

Co-Founder & Managing Director Aaron Conant runs the group & connects with dozens of brand executives every week, always for free.


Schedule a free consultation call

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
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