Beyond the Buy Button: Designing Payment Experiences That Maximize Revenue

VIP Dinner - New York City, NY

Mar 18, 2025 6:00 PM8:30 PM EST

Request The Full Recording

Here's what we talked about

  • Revenue Growth Through Payment Optimization: How to increase authorization rates, reduce payment failures, and optimize payment methods for global markets
  • Cost Efficiency in Payment Operations: Lowering transaction fees, automating recovery, and implementing strategic payment routing
  • Understanding subscription churn: Identifying the key drivers and mitigating risks
  • Optimizing billing cycles and pricing structures: Aligning payment strategies with customer expectations
  • Enhancing the subscription experience: Streamlining payment workflows for frictionless transactions
  • Measuring impact: Assessing how payment strategies influence churn and retention

Event Partners

GoCardless

GoCardless is a financial technology (fintech) company that helps businesses collect payments from customers' bank accounts. GoCardless offers services like direct debit, open banking, and ACH payments.

Chargebee

Chargebee is the leading end-to-end revenue management platform for businesses employing a subscription model, supporting 6500+ customers globally.

Connect with Chargebee

Guest Speakers

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network. 

Brian Clark LinkedIn

President, Go-to-Market at Chargebee

Clark brings 20+ years of experience in executive leadership roles at industry-defining companies. Most recently, Clark served as Chief Revenue Officer (CRO) at Vista-backed Work Management Software company Wrike, where he helped the company divest from Citrix Systems and drive efficient growth, leading to a successful recapitalization to Symphony Technology Group (STG). Before that, as CRO of InMoment, Clark tripled revenue growth over a three year period. Clark spent the formative 12 years of his career at SiriusDecisions, where he joined as one of the first employees and ultimately became CRO, culminating in the 2019 sale of the company for $225 million to Forrester Research.

Michael Krantz LinkedIn

Head of North America Partnerships & Lead Generation at GoCardless

Michael Krantz is a results-driven sales leader specializing in strategic partnerships and lead generation in the FinTech and SaaS industries. As Head of Partnerships and Lead Generation, North America, he drives market expansion and revenue growth through high-impact partnerships. With previous leadership roles in global strategic partnerships, Michael has a proven track record in solution selling, business development, and account management. Based in the Washington DC-Baltimore area, he excels at fostering collaborations that drive sustainable growth.

Event Moderator

Tiffany Serbus-Gustaveson LinkedIn

Senior Digital Strategist at BWG Connect

Tiffany Serbus-Gustaveson is a Digital Strategist at BWG Connect, a network and knowledge sharing group of thousands of brands who collectively grow their digital knowledge base and collaborate on partner selection. With over 13 years of experience in the digital space, she has built a strong reputation for driving growth, innovation, and customer engagement across a variety of online platforms. She is passionate about keeping up with the latest industry trends and emerging technologies by speaking with hundreds of brands a year thru the BWG Network. 

Brian Clark LinkedIn

President, Go-to-Market at Chargebee

Clark brings 20+ years of experience in executive leadership roles at industry-defining companies. Most recently, Clark served as Chief Revenue Officer (CRO) at Vista-backed Work Management Software company Wrike, where he helped the company divest from Citrix Systems and drive efficient growth, leading to a successful recapitalization to Symphony Technology Group (STG). Before that, as CRO of InMoment, Clark tripled revenue growth over a three year period. Clark spent the formative 12 years of his career at SiriusDecisions, where he joined as one of the first employees and ultimately became CRO, culminating in the 2019 sale of the company for $225 million to Forrester Research.

Michael Krantz LinkedIn

Head of North America Partnerships & Lead Generation at GoCardless

Michael Krantz is a results-driven sales leader specializing in strategic partnerships and lead generation in the FinTech and SaaS industries. As Head of Partnerships and Lead Generation, North America, he drives market expansion and revenue growth through high-impact partnerships. With previous leadership roles in global strategic partnerships, Michael has a proven track record in solution selling, business development, and account management. Based in the Washington DC-Baltimore area, he excels at fostering collaborations that drive sustainable growth.

Request the Full Recording

Please enter your information to request a copy of the post-event written summary or recording!

How can we help?

Hang tight! An event summary, key takeaways, & a full transcript will be posted shortly. In the meantime... How can we help?

What is BWG Connect?

BWG Connect provides executive strategy & networking sessions that help brands from any industry with their overall business planning and execution. BWG has built an exclusive network of 125,000+ senior professionals and hosts over 2,000 virtual and in-person networking events on an annual basis.
envelopephone-handsetcrossmenu linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram